WABA Setup Guide

WhatsApp Business Account (WABA)
Simple Setup Guide

Choose one of the two options below. We will guide you step by step.

⚠️ Before you start — 3 things you must know:
  1. Buy a NEW SIM for your bot — ₦200 from any shop. This SIM must NOT already be on WhatsApp. It must be a fresh number.
  2. Your personal WhatsApp is safe. Your personal number stays untouched. The bot uses its own separate number.
  3. Display name approval takes time. After you set up, Meta may take 24 hours–5 days to approve your business name. Your bot won't work fully until approved. We'll start building meanwhile.

Option A: Do It Yourself (7 Steps)

Click to see the detailed step-by-step guide

  1. Create a Meta Business Account
    1. Open your web browser and go to business.facebook.com/overview.
    2. If you see a login button, log in with your Facebook account.
    3. Click "Create account".
    4. Enter your business name (or personal name) and your email address.
    5. Click Submit.
    6. Go to your email inbox or spam folder, find the confirmation email from Meta, and click the confirmation link.
  2. Create a WhatsApp Business Account (WABA)
    1. After confirming your email, you'll be inside Meta Business Suite.
    2. Look at the left menu. If you don't see the menu, click the three horizontal lines (hamburger) at the top left.
    3. Scroll down and click Settings (gear icon).
    4. Under the Accounts section, click WhatsApp Accounts.
    5. Click the blue Add button, then select Create a new WhatsApp Business Account.
    6. Enter a name (your business name), select your time zone (for Nigeria choose (GMT+01:00) West Central Africa), and click Create.
    7. IMPORTANT: Meta will ask you to set up Two-Factor Authentication (2FA). Choose SMS and enter the bot SIM number. This is required — you cannot skip it.
  3. Add Your Dedicated Bot Number
    1. Click on your new WABA name.
    2. Look for Phone numbers and click Add phone number.
    3. In the phone number field, enter the number you want to use for the bot. Start with +234 and remove the leading zero. Example: if the number is 09064586135, enter +2349064586135.
    4. For the display name, enter your business name.
    5. Choose SMS or Voice call for verification.
    6. Click Next or Continue.
    7. Meta will send a 6-digit code to that number via SMS or call. The code will arrive on the phone where the SIM is inserted.
    8. Enter that code in the field and click Verify.
    9. ⚠️ Heads up: Once the number is verified in WABA, WhatsApp will be removed from that SIM's phone app. This is normal and expected — your bot now lives in the cloud, not on the phone. The SIM must stay active (never let it expire or be used for anything else).
  4. Create a Dummy App (Required before System User)
    1. In Meta Business Suite, click Settings (gear icon).
    2. Under Accounts, click Apps.
    3. Click the blue Add button and select Create a new app.
    4. Choose Other as the app type, then click Next.
    5. Enter an app name like SmartBot (or your business name), and fill in any required fields.
    6. Click Create app.
    7. After the app is created, you don't need to configure anything. It just needs to exist so you can create a System User.
  5. Generate a Permanent Access Token
    1. Still in Meta Business Suite, click Settings (gear icon) again.
    2. Under Accounts, click System users.
    3. Click the blue Add button and choose Create system user.
    4. In the form, type SmartBot Integration as the system user name, and set role to Admin.
    5. Click Create.
    6. Find the new system user in the list and click on its name.
    7. Click Add assets, select Apps (or WhatsApp Accounts depending on version), check the box next to the app you just created, and turn on Manage access. Click Save.
    8. Now click Generate token.
    9. Select whatsapp_business_messaging and whatsapp_business_management.
    10. Click Generate.
    11. Copy the long token that appears. Keep it secret and send it to us via WhatsApp.
  6. Set Webhook URL
    1. Go back to Settings → WhatsApp Accounts.
    2. Click on your WABA name.
    3. Find the Configuration or Webhooks section.
    4. Click Edit.
    5. In the Callback URL field, type exactly: https://smartbot-genius-bot.myaibuzcom-hue.deno.net
    6. In the Verify token field, we'll send you the exact token via WhatsApp when you're ready. Do NOT guess this — it must match exactly.
    7. Click Verify and Save. You should see a green success message.
    8. If asked to subscribe to fields, make sure messages is checked.
  7. Get Your Phone Number ID and Send to Us
    1. Go back to Settings → WhatsApp Accounts → your WABA → Phone numbers.
    2. Find your number. Next to it is the Phone Number ID.
    3. Copy the Phone Number ID.
    4. Send the Phone Number ID and the Access Token to us via WhatsApp. We will activate your bot.
✅ This DIY route takes about 20–30 minutes of setup. Meta's display name approval can take 24 hours–5 days more — that's normal, not a delay on your end. If you prefer not to do these steps, use Option B and we'll handle it.

Option B: Let Us Handle Everything (Recommended)

Click to see the detailed guide for adding us as Admin

  1. Open Meta Business Suite
    1. Go to business.facebook.com/overview and log in with your Facebook account.
  2. Go to Settings
    1. Click the Settings gear icon at the bottom left.
  3. Open People
    1. Under the Users section, click People.
  4. Add a Person
    1. Click the blue Add button.
  5. Search for Segun
    1. In the search box, type Segun Jegede or his email segunjegedeak@gmail.com.
  6. Select His Profile
    1. Click on his name when it appears.
  7. Choose Admin Role
    1. In the role dropdown, select Admin.
  8. Send Invitation
    1. Click Send Invitation or Confirm.
  9. Notify Segun via WhatsApp
    1. After you've added him, please send a WhatsApp message to 08154857377 so he can proceed immediately.
    2. You can use this link:

📱 When we add your bot number, Meta will send an OTP to your SIM. Please send that OTP to us, and we'll handle the rest.

Frequently Asked Questions

Do I need to create an App?

Only if you choose Option A (Do It Yourself). We guide you to create a simple app as part of the process. If you choose Option B, we handle it.

Do I need to create a System User?

Yes, but only in Option A. In Option B, we create it for you.

What is a Phone Number ID?

It's a unique number Meta gives after you add your bot number to your WABA. We use it to identify your bot.

Can I use my personal WhatsApp number?

No. The bot needs a dedicated SIM that is not already on WhatsApp. Buy a new SIM (₦200) if needed.

Ready? Choose an option and let us know.

Go to Genius Bot Brief Form Go to Demo Request Form